Analyze customer experience and its business impact
Explore and manage customer satisfaction and loyalty drivers by analyzing all their feedback – from Zendesk, Salesforce or any custom source.
Uncover delights and pain points in customer journeys to optimize holistic customer experience across all touchpoints.
Find out most impactful areas where your support agents perform better or worse to expand their knowledge and skills.
Monitor your brand reputation, compare to competitors or detect new marketing opportunities in your own and public data.
For any of your use cases.
Human-made & AI-driven.
All your customers feedback in one place
Connect and add data from your CRM, support or sales systems; as well as any custom data files.
Analyze CSAT Surveys, NPS Surveys, tickets, chat logs, call transcripts, SMS.
Import your tickets or leads data from Salesforce.
Import your custom text data as the raw data file (CSV).
Business Domain Sensitive Analytics
Analyze data reflecting your domain and business specifics – go beyond the domain-agnostic analytics.
Analyze data using the unique set of domain-relevant themes.
View data by general themes (Brand, Product, Price, Service, Employee).
Explore insights from domain-relevant customer lifecycle themes.
Customer Lifecycle & Journeys Views
Analyze customer experience quality and its dynamics along the customer lifecycle and across all channels.
Get data based on the typical customer lifecycle stages in your domain.
See journeys for specific customer segments and individuals (soon).
Explore who, where and how interacts with your customers (soon).
Interactive & Flexible
Dive deep into your data by interacting with the charts and applying custom filters to slice and dice your data.
Filter your data by date and brand (or any custom field).
Get instant data samples for uncovering sentiment drivers.
Search all your data and get the results with highlighted search terms.
How it works
See CXboard in action.
Get access to Amazon Reviews demo project.